Client: A globally recognized online education platform.
Challenge: The client was overwhelmed by a surge in repetitive student inquiries, including course content, assignments, and technical issues, that was impacting their operational efficiency.
Solution: We built "StudyPal," an AI chatbot designed to tackle these challenges head-on. This AI tool provided comprehensive course guidance, explained assignments, and resolved common technical glitches.
Implementation: "StudyPal" was smoothly integrated into the client's platform, offering real-time assistance to students round the clock.
Results: Post "StudyPal" implementation, our client experienced a 70% reduction in common inquiries, leading to a 30% improvement in overall operational efficiency.